Past orgs I’ve worked with: UncommonGoods, The National Cancer Institute, The Home Depot, Harvard Business School
Industry Areas: E-commerce, healthcare, data management/enterprise
Hobbies: Reading, indoor cycling, watching Netflix, and posting on Twitter about
cute cat feetdesign
I’m a UX/Product Designer & Researcher, currently working in NY. I like to create designs with people for people. I’ve helped teams to better understand their users’ needs through research and collaboration, and better understand how those needs align with their business goals. (Do you want me to do the same for you? Let’s talk.)
My Design Process
I could talk about the numberous prototyping tools I’ve used, or different workshop exercises I’ve done, but ultimately, I don’t have a single design process or toolset. The specific steps I take on any project always depend on the project goals, resources, and the team I’m working with. Going through the discovery and iterating through designs look different depending on the team and stakeholder needs. The key points below help me to adapt to the needs of each project, and plan out what resources are needed to conduct research (#researchops). My process also involves lots of collaboration and synthesizing information, and helping to establish business goals that are in line with user goals.
Early on, I take time to understanding user needs and concerns, and also stakeholder needs and concerns. There’s no point in making a design that people don’t feel comfortable using and would need 1,000 lines of code to make one fancy button.
Generating and Testing Ideas
I come from a psychology background, so I like to test my ideas. Any idea is a hypothesis or research question waiting for an answer. Whether it’s through user testing, looking back at past research, or getting critique and input from others, I find it important to get inspiration and feedback from as many sources as possible, and I value collaborating with team members and users to generate design solutions. I’m a fan of sketching and brainstorming workshops with stakeholders and users. I work with stakeholders to mke sure they contribute to this process, and make sure that I get the answers they need to the open questions that are keeping them from moving forward in the product development process.
Developing and Communicating Solutions
Once the research is done, everything needs to me synthesized, and I work with stakeholders to make decisions and plans to move forward. I take the steps necessary to help stakeholders understand how suggested designs would help them reach their goals, and in a way they can understand. If they want reports, I can write them, but more than likely I’ll ask them to watch sessions from the beginnings of any research, and start a dialogue on findings and next steps as we go.